Overview
Join a leading national accounting, tax, and business advisory firm known for its entrepreneurial spirit and culture of innovation. MNP’s Technology – Support Services team is seeking an IT Coordinator who will contribute to ensuring seamless technological operations across the firm. This role supports the technology backbone that enables teams to deliver high-quality services efficiently.
MNP is proudly Canadian, committed to driving mid-market transformation with a forward-thinking approach. If you’re a tech-savvy, solutions-oriented individual, this is your opportunity to thrive in a dynamic professional environment.
Job Title: IT Coordinator
Job Category: Information Technology
Location: Vancouver, BC V6E 0C3, Canada
Job Type: Full-time
Date Posted: 15 May 2025
About the Role:
As an IT Coordinator, you will be a key player in maintaining the stability, usability, and security of MNP’s IT systems. You’ll provide deskside and remote support to team members across Canada and ensure the effective deployment and support of critical business applications and hardware. You will also contribute to training, troubleshooting, and regional support as required.
This position demands a high level of professionalism, the ability to work both independently and collaboratively, and a commitment to outstanding client service.
Key Responsibilities
- Provide technical support for team members locally and remotely across Canada
- Assist in the deployment, configuration, and support of accounting and tax software applications
- Offer hands-on support for desktops, laptops, mobile devices, printers, and scanners
- Perform software installations and hardware deployments
- Conduct data recovery operations as needed
- Use ServiceNow for ticketing and access to the internal knowledge base
- Deliver training sessions in-person and virtually (individual and group)
- Maintain and implement IT equipment standards, processes, and policy compliance
- Participate in on-call rotations and work occasional overtime or non-standard hours
- Travel regionally as needed to support offices and systems
Eligibility Criteria
- Open to all candidates with a background in Information Technology or related fields
- Must possess strong customer service skills and troubleshooting abilities
- Flexibility to travel and work extended hours occasionally
- Ability to work independently and collaborate with larger teams
Education Requirement
- A diploma or degree in Information Technology, Computer Science, or a related field is preferred
- Relevant certifications and equivalent practical experience will also be considered
Technical Skills Required
Windows 10, Office 365, Microsoft Teams, OneDrive, Active Directory, Networking concepts, Imaging hardware, Print device troubleshooting, Backup systems, AV equipment, PowerShell, TaxCycle, CaseWare, Telephony systems, Asset management tools, ServiceNow
Why Join Us
MNP offers a holistic rewards program tailored to support both professional ambitions and personal well-being. Benefits include:
- Competitive salary range of $50,000 to $60,000 CAD
- Group pension plan with 4% matching
- Voluntary savings products and bonus programs
- Four paid personal days and generous vacation allowance
- Flexible benefits with mental health support resources
- Access to exclusive perks and discounts
- Support for professional development, training, and certifications
- Inclusive “Dress for Your Day” culture
- Firm-sponsored events and a collaborative, respectful workplace environment
